Some of our items have free ground shipping. Please note the “Free shipping” tag next to the item. International orders do not qualify for free shipping. This also includes Alaska and Hawaii.
We strive to provide you with the lowest shipping rates. Most of our items ship via FedEx or UPS. Overweight products require freight delivery. Currently, we cannot calculate shipping charges for freight products.
Some products may have a drop ship fee from the manufacturer. This flat rate fee will be added as a shipping charge.
We can offer discounts on shipping for large / bulk orders. Please call or email us for a quote today!
Most orders ship directly after your order has been fully processed and payment has cleared. Special ordered items may require 1 to 4 week lead time. If your have a special ordered item, you will be contacted by phone or email. Because these items are made at the manufacturer, only estimated ship dates can be provided to you.
Scopemedicalsupply.com strives to provide you with the most up-to-date information of your products as possible. However, in some circumstances, estimated ship dates can be delayed. As soon as we receive any new updates regarding your order you will be contacted immediately by phone or email.
Some of our items on our website are too large and/or heavy to ship via UPS/FedEx, so they are shipped via Truck Delivery and sometimes even on a pallet. The truck delivery is different than standard UPS, FedEx, or US Mail. Once your merchandise arrives at the delivery agent’s pick-up location, the agent will call you to set up a delivery appointment. Most truck delivery companies offer appointment windows (usually 2-4 hours) between 8:00 AM and 5:00 PM, Monday through Friday.
Upon receiving your delivery, please make sure that you inspect the package(s). Freight damage happens on less than 1% of all freight shipments. If the box has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, “Product Damaged” clearly on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem, and your problem will be solved as soon as possible. Also be sure to count the number of pieces received that it matches the number on the sheet (Bill of Lading) of the driver before you sign. We will not be able to claim anything after signed received in good condition. If the product page says "Ships by Truck", then the normal shipping policy will not apply. In that case, we recommend our customers to contact us with the product and delivery information for your freight to be calculated correctly.
We use the greatest possible care in packing our shipments. Notification by customer must be made to our customer service department within 48 hours of delivery to report any product error, damage or loss occurring in transit.Please note: Do not accept any visual damage to the shipping container, box or package. Please make us aware as we will file the claim with the carrier on your behalf.
1. A return good authorization (RGA) number must be obtained from prior to all returns. Returns can be made up to 15 days after receipt of order. Due to the nature of some products, some items may not be returned due to health concerns.
2. All returns are subject to the manufactures returned goods policy and a minimum 25% restocking charge.
Select products are not eligible for a return. These products include an expiration date.